Book with Confidence. My Refund Policy has you covered:

  • If you are coming to Cozumel via Cruise Ship, and your Cruise gets re-routed off Cozumel for any reason. I will give you a FULL REFUND.
  • No questions asked.

Frequently Asked Questions

The meeting point for cruise passengers is located 50 yards directly across the street from the Cruise Pier at the ‘Marti Sporting Goods Store’. Please arrange to meet us a full 30 minutes after you are due to dock to allow time for you, and the hundreds of other passengers, to disembark.

The meeting point is located at the ‘Marti Sporting Goods Store’, across the street from the Cruise Pier. It’s about a mile from the pier where you will arrive by ferry – so either a gentle stroll along the shore or a short taxi ride. You’ll receive full directions with your booking confirmation. Please book your meeting time with us at least ONE HOUR after your ferry is scheduled to depart from Playa del Carmen.

The meeting point for cruise passengers is located 50 yards directly across the street from the Cruise Pier at the ‘Marti Sporting Goods Store’. You’ll receive full directions with your booking confirmation and any taxi driver will know exactly where to bring you.

You can check our website at any time, night or day, and get a constantly updated completely accurate picture of our availability.

But please note, that can change in a heartbeat.

So – if you see a slot you want – book it right away. Because – as you can imagine- with 80% of our bookings coming from the 20,000 weekly cruise visitors to the island, our very limited maximum capacity of just 22 seats daily a day tend to be taken up very quickly.

As you are coming by cruise ship, even though our meeting point is right by where you arrive, please set the time for us to meet you at least 30 minutes AFTER your scheduled docking time to allow for the delays in disembarkation (remember there will be plenty of other folks all trying to disembark at the same time!).

Fear not, you are our client for the day, so we won’t disappear if you’re a bit late!

You can meet us at any time from 8.00 am to 1.00 pm but please book your meeting time with us at least ONE HOUR AFTER your ferry is scheduled to depart from Playa del Carmen to allow for the crossing time, disembarkation and getting to our meeting point at the ‘Marti Sporting Goods Store’.

Fear not, if you a little late: you are our client for the day, so we won’t disappear if you’re a bit late!

NO. We run private trips only for a very good reason. As a private group, YOU have total control of the day’s program and timings. So just picture how that would change if you had to accommodate another party’s different preferences and timings?

No. Our very reasonable fees cover the day’s hire of the vehicle, driver and all his vast expertise and local knowledge, entry to the Punta Sur Park, hire of the snorkeling equipment and entry to the Cozumel Eco Marine Park plus the lunch.

But, if you choose to visit any attractions with an entrance fee, these are for you to pay. Also the small cost of your ferry or taxi ride are for you to carry.

In that very rare event, we would immediately issue you with a full refund.

No. We have a strict no alcohol policy for ALL our drivers (including my own family). However, we provide cold soft drinks and bottled water, so you won’t go thirsty!